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Professional Experience

 

 

July 2015 - Present    

FELLAH HOTEL Marrakesh 5 *Lifestyle hotelMarrakesh, Morocco

69 Rooms and Suites, 2 restaurants, 1 bar, 1 Artist residence

General Manager
Scope of responsibilities:

  • Improve the quality level of service & guest satisfaction .

  • Reposition the target

  • Sales and marketing action plan, strategy of communication and pricing.

  • Organize an accounting department.

  • Create and lead a Sales& Marketing department,

  • Produce all procedures and SOPs to have an operational and administrative structure.

  • Increased monthly occupancy rate by an average 42 % compared to forecast and previous years..

  • Negotiates big contract with the Sundance Group, Or Oasis festival, and different corporate clients.

  • Bringing over 1,4M Euros of sales contracts.

  • Participate in the organization of the first Electro Music festival in Morocco, the Oasis Festival..

  • Reduced operational costs by 50%..

  • Re-organized all the Operational departments..

  • Plan a repayment schedule for aged debts and honored it.

  • Gain 96 ranks on Trip Advisor.

     

    • May 2012 - August 2013   

    Novotel Warsaw Centrum 4 * hotel Warsaw, Poland

    733 rooms, 1200 m2 of conference space, 2 restaurants, 1 bar. Revenue 19,3 M. Euro , 190 000 rooms sold. 72% OCC

    Deputy General Manager
    Scope of responsibilities:

    • Recruit, Coach and manage staff of 235 people.

    • Operations Management (F&B, Rooms, Technical department).

    • Cost reduction.

    • Implementation of development programs in accordance with the requirements of the brand.

    • Organization Prestigious events in collaboration with the French Embassy, the French Presidential Palace or International events companies.

    • Maintain good relations with Embassies.

    • Collaboration with the committee of organization of UEFA 2012.

    • Preparation of the 2013 budget.

    • In charge of improving the quality of services of the various operational departments.

     

    March 2010 - September 2011  

    Brunet Freres Traiteurs Monteux, France
    Events and catering company.

    Event and Logistics Manager

    Scope of responsibilities:

    • Supervision of staff at events, from 2 to 25 people,

    • Responsible for the smooth running of the festivities.

    • Organization of logistics and material preparation for each event.

    • Hardware Monitoring

     

    February 2008-February 2010

    HOMI, Hotel Outsource Management International London, UK

    Revenue 2009: 1.2 M. Euro , managing 25 employees located in USA, France, Spain, Switzerland, UK.

     

    Business Development Manager Europe

      

       

    Scope of responsibilities:

    • Prospect the European market, develop the sales and install 1500 rooms in 4 and 5*hotel.(Sheraton, Doyle Collection)

    • Personally negotiate new contracts with Hotel General Managers or Chain Head Offices.

    • Performs all administrative and financial functions.

    • Represent HOMI in the different trade shows, and establish, maintain strong working relationships with hotel GMs.

    • Created Head Office in London, Madrid and Paris.

      

    October 2006 - July 2007

    JUNIOR ESSEC CONSEIL Cergy, France

    First Junior